Privacy Policy

1. Introduction

Welcome to KOTON (“we”, “our”, “us”).

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase on our website.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

Name
Email address
Phone number
Billing and shipping address
Payment details (processed securely through third-party payment gateways)

b. Account Information

Login credentials
Order history
Wishlist and saved items

c. Technical & Usage Information

IP address
Browser type
Device information
Pages visited and time spent
Cookies and tracking technologies

d. Marketing & Communication Preferences

Newsletter subscriptions
SMS / WhatsApp opt-ins

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Manage your account and preferences
Improve website performance and user experience
Provide customer support
Send order updates, promotions, and brand communications
Prevent fraud and enhance security
Comply with legal and regulatory requirements

4. Cookies & Tracking Technologies

We use cookies to:

Enable website functionality (cart, checkout, login)
Analyze site performance and customer behavior
Personalize your shopping experience
Deliver relevant ads and marketing campaigns

You may disable cookies in your browser settings, but some features may not function properly.

5. Sharing Your Information

We do not sell or trade your personal information.

We may share your data only with trusted third parties who support our operations, such as:

Payment processors
Delivery and logistics partners
IT and hosting providers
Marketing and analytics platforms
Fraud-prevention services

All partners are required to keep your information confidential and secure.

6. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes: