UAE
UAE
The shipping fee for all purchases on our website is only 69.99 TL. Delivery fee is free for orders over 3.000 TL. The delivery fee for products ordered with the fast delivery option is 149.99TL.
Your orders placed on our website will be delivered to you based on your location through DHL (MNG) Kargo, HepsiJET, Sendeo, Kolay Gelsin, BirGündeKargo, Sürat Kargo or Kargoist, ensuring a reliable delivery service.
Your order will be dispatched within 1-5 days after your purchase is completed. If there are products available in our store inventory in your cart, the delivery time is 3-5 days. (If there are store inventory products in your cart, this information will be displayed to you during the cart stage.)
Once we've handed over your order to the shipping company, we will notify you via SMS or email.
After your order has been shipped, the delivery time for the shipment is 1-4 business days. Please note that delivery times might be slightly longer in remote areas.
During official holidays and festive periods, delivery will be scheduled for the first business day as shipping companies are not open. Please be aware that delivery times may vary during promotional periods.
Force majeure events, extraordinary circumstances, natural disasters, and adverse weather and transportation conditions may lead to changes in delivery dates.
We appreciate your keen interest in our products.
We have a gift wrapping option available for orders placed on our online store. To send an order as a gift, select the "Add to Cart" option on the product details page. When you reach the Cart screen, check the box that says "I Want a Gift Wrap". By checking the "I Want a Gift Wrap" box, you can send the items with a gift wrapping. The gift wrapping will be sent along with the order, your items won't be wrapped. Each ordered item comes with a gift wrapping option. Gift packages are added separately so that you can effortlessly have the products wrapped. The option for a gift note is not available.
It is possible to change the delivery address after your order has been shipped. We kindly request you to seek assistance from the customer service of the relevant shipping company. Alternatively, you can contact our Call Center at 0850 208 71 71 to get further assistance.
After your order has been shipped, we kindly request you seek assistance from the customer service of the relevant shipping company for changing the recipient. Alternatively, you can contact our Call Center at 0850 208 71 71 for further assistance.
During delivery, please ensure to inspect the products in the package together with the courier. If your order is missing items or has defective products, or if the package appears damaged, sealed with a different tape, or has an appearance different from its original state, do not forget to fill out a 'Damage Assessment Report' with the courier. Along with this report, return the products without accepting the delivery. Without performing these procedures, any responsibility for packages received without inspection will not be attributed to koton.com.
After your order is handed over to the shipping company, you can track the status of your shipment. In the "My Account" menu, under the "My Orders" tab, you can learn your order status by clicking on the "Shipment Tracking" section within the relevant order.
For orders placed without a membership, you can track your order by entering your order number and email address in the “Order Tracking” section. You can access the “Order Tracking” section from here.
Orders placed within Istanbul are eligible for fast delivery service. Express delivery is not available for the Adalar, Şile, Silivri, Çatalca, and Arnavutköy districts. If the address you prefer for the order is not within the areas covered by the fast delivery service, this information will not appear on the payment screen.
During peak campaign periods, same-day and next-day delivery services may not be available. Force majeure events, extraordinary circumstances, natural disasters, and adverse weather and transportation conditions may lead to changes in delivery dates.
For more information, you can review our pay on delivery page here.
Orders are delivered by the same day until 11:00 PM.
During peak campaign periods, same-day and next-day delivery services may not be available. Force majeure events, extraordinary circumstances, natural disasters, and adverse weather and transportation conditions may lead to changes in delivery dates.
Orders placed on weekdays until 01:00 PM will be delivered the same day; orders placed after 01:00 PM will be delivered the next day. Orders placed on Saturdays until 01:00 PM will be delivered the same day; orders placed after 01:00 PM or on Sundays will be delivered on Monday. Deliveries for orders will take place until 11:00 PM on the specified days.
During peak campaign periods, same-day and next-day delivery services may not be available. Force majeure events, extraordinary circumstances, natural disasters, and adverse weather and transportation conditions may lead to changes in delivery dates.
Deliveries are made on Saturdays.
During peak campaign periods, same-day and next-day delivery services may not be available. Force majeure events, extraordinary circumstances, natural disasters, and adverse weather and transportation conditions may lead to changes in delivery dates.
The shipping fee for fast delivery is 149.99 TL.
If your order cannot be delivered on the same day due to possible congestion, the shipping fee you have paid will be refunded.
Deliveries are made through Hepsijet courier.
Address changes are not allowed.
You can track your order by clicking on the link provided in the SMS sent when your order is dispatched.
The shipping fee, including, will be refunded if all the products are returned.
During delivery, please be sure to check the products in the package with the courier present. If there are any missing or defective items in your order, or if the package is damaged, taped with a different tape, or appears different from its original state, do not forget to create a 'Damage Detection Report' with the courier. Return the products with this report without accepting the delivery. Without these procedures, koton.com will not be held responsible for packages accepted without them.
Cash on delivery is not available for fast delivery.
It is not possible to add products after the order is placed.
You can become a member by clicking on the "My Account" button at the top of our website, and then filling out the registration form in the "Sign Up" section. You can complete your membership process by filling out the form completely. There is no fee required for membership on our website.
Koton.com members can enjoy many advantages. You can easily check information about the status of your orders, be first to learn about new features, opportunities, and promotions. You can benefit from discounts specifically created for you.
Yes, you can. Without becoming a member, you can still shop from our website as a guest. However, we recommend that you become a member to take advantage of the benefits we offer to our members and to be able to follow special opportunities tailored for you.
If you've forgotten your password, click on the "Forgot Password" link on the member login screen to create a new password. When you enter the email address you used to sign up on our website, a link to create your new password will be sent to you. Your new password should be between 6 to 8 characters in length and include both uppercase and lowercase letters.
To change your password, first log in to your account using your email address and current password. Then, go to the "My Account" section and click on the "Change Password" button. Enter your current password first, and then enter your new password twice to change it.
After logging in with your email address and password, you can update all your membership information by clicking on the "My Account" link and then selecting the "My Information" tab.
After logging in with your email address and password, you can view, edit, or add new addresses by clicking on the "My Account" link and then selecting the "My Addresses" tab.
Click on the "My Account" link and then select the "Notification Settings" tab. Simply uncheck the options in the Email, SMS, and Phone sections, and click the "Save Settings" button to unsubscribe.
To receive only newsletters and announcements via email, you can simply enter your email address in the "Sign up for the latest fashion news" section located at the bottom of our website and click the "Subscribe" button.
If you wish to subscribe to all newsletters, announcements, and SMS messages, you can select the relevant checkboxes in the membership form when signing up on our website. Newsletters and announcements will be sent to your registered email address, while SMS messages will be sent to the mobile phone number you provided in your profile.
You can cancel or restart your subscription at any time. If you later want to subscribe to newsletters, announcements, and SMS messages, click on the "My Account" link and select the "Notification Settings" tab. By selecting the options in the Email, SMS, and Phone sections, you can click the "Save Settings" button to confirm.
You can cancel your membership through the "Cancel Membership" section in the "My Account" area within the app.
You can cancel commercial message notifications by sending an SMS with the text KTNRET to 4607.
To make a purchase from our website, follow these steps:
Add the product(s) you want to buy to your cart.
To complete the purchase of the items in your cart, click on the "My Cart" link in the top right corner.
On the page that opens,click the "Proceed to Checkout" button.
If you are a registered member, log in using your email address and password on the opened screen.
If you have previously logged in, you will be directed to the next step automatically.
If you do not have an account on our website, click the "Sign Up" button and fill in the required information completely.
If you want to proceed without creating an account, you can continue as a guest by entering your email address in the "Guest Login" section.
Complete your purchase by entering your address and credit card/debit card information.
After your order has been placed, it is not possible to add any new products.
Unfortunately, different orders cannot be combined under one order.
If you placed an order after logging in as a member, click on the "My Account" link and then select the "My Orders" tab. On the page, you can see the status of all your past and current orders.
For more detailed information, you can click on the "Order Details" link next to the relevant order.
For non-member purchases, you can track your order by entering your order number and email address in the "Order Tracking" section. You can access the “Order Tracking” section from here.
Cancellation can be done before your order is shipped, and returns can be initiated after delivery.
If your order is in the "Preparing" status, to cancel any item(s), go to the "My Orders" section and select the relevant order. Click on the "Cancel/Return This Product" option under the item you wish to cancel. After selecting the items, choose a cancellation reason and accept the "Cancellation and Return Terms" at the bottom of the page before clicking the "Continue" button.
Complete the process by selecting "Create Cancellation Request." If you encounter any issues or need assistance during the cancellation process, you can call our Call Center at 0850 208 71 71.
For orders placed without a membership, you need to call our Customer Support Center at 0850 208 71 71 to request a cancellation before your order is handed over to the courier. To check the status of your order, you can access the “Order Tracking” section from here.
Cancellation is not possible if your order status is "Shipped." After your order has been delivered, you can return the product(s) free of charge through DHL (MNG) Kargo.
Once your cancellation request is approved, the refunded amount for the canceled product(s) will be processed within 7 business days and returned to the credit card/debit card you used for payment. If you made the payment with a credit card, your bank will reflect this refund information on your credit card statement based on their operating principles. For installment payments, some banks might refund in installments. If you used a debit card for payment, the refund amount will be transferred to the relevant account by your bank.
While shopping on our website, you can make payments using a credit card, debit card from affiliated banks, or through Cash on Delivery.
While shopping on our website, you can make payments using a credit card, debit card from affiliated banks, or through Cash on Delivery.
For your purchases on our website, you can use all domestic MasterCard, Visa, and Troy-enabled credit cards. American Express cards cannot be used on our website.
While shopping on our website, you can make installment payments using credit cards from Akbank, İş Bankası, Halkbank, Ziraat Bankası, and Garanti Bankası.
On the payment screen, you will be asked for your credit card information. After entering the information, these details will be securely transmitted to your bank for payment confirmation. Payments made with a credit card are confirmed instantly.
Installment options vary based on the banks. After entering your credit card information on the payment screen, installment alternatives offered by your bank will be listed. You can select the desired number of installments and proceed with the installment payment.
You can complete the payment process using debit cards from all banks. When making a purchase with a debit card, please ensure that your card is enabled for online use.
After entering your information and confirming it on the payment screen, your transaction made with a credit card or debit card might not be approved due to various reasons. In this case:
Check if your card is enabled for online purchases.
Verify if your card is currently in use.
Ensure that your card has sufficient limit.
Double-check that you've entered all the required card information accurately.
Confirm that the expiration date of your card is valid.
If you're using a virtual card, ensure that your limit is sufficient.
If none of the above situations apply, please seek assistance from your bank.
Akifast is a digital payment platform that allows you to make easy and secure payments. Akifast allows you to shop easily and securely with all devices connected to the internet without entering payment card information every time.
You can become a member of Akifast in two different ways:
· via Akifast.com
· During checkout at Koton.com
To register through Koton.com, you need to click on the "Quick Entry" button on the "Sign Up" page and enter the requested mobile phone number. Then you must fill in the name-surname and e-mail address information. After entering the one-time verification code sent to your mobile phone, you can complete your membership.
Secondly, you can also register to Akifast through the "Quick Entry" button on the product detail pages. By clicking the "Quick Pay" button on the product details of the item you like, you will be directed to the Akifast membership form. After completing the necessary information and checking the boxes, you can complete your membership by entering the verification code sent to your mobile phone.
Akifast requires you to accept the agreements before making a quick entry.
You can open the Akifast payment page by clicking the "Quick Pay" button on the product detail pages or by clicking the "Quick Login" button on the "Sign up" page. Then you can log in to the system by entering your mobile phone number.
After filling in the delivery address information on the payment page opened with the Akifast payment option, you can click the "Continue" button and select the delivery option. You can change your selection under the "Delivery Option" heading. Then your shopping process will be completed.
If you don't have a registered card with Akifast yet, you will need to add your credit card or bank card to the online payment platform. After entering the card information completely, you will be offered the option to save your card as it is the first time you are using it. Then, your purchase is completed.
After your order is created, you will be redirected back to Koton.com.
The information associated with Akifast is securely stored in the system after being verified with the mobile phone number registered with the bank and confirmed through SMS verification. You can delete and modify this information from your account page at any time.
For more detailed information, please visit the Akifast website from here.
You can delete your account and change your registered information or card details through the "My Account" page on the Akifast.com website. For more detailed information, please visit the Akifast website from here.
Is there a fee for using Akifast?
If the card you use on the Akifast platform is among the banks that Koton.com has an agreement with, you can use installments when making a paymen
Hopi is a new payment method that offers a personalized shopping experience and can be used for all online purchases. You can use Hopi advantages for your purchases on Koton.com. For more detailed information, please visit the Hopi website from here.
MasterPass is MasterCard's online payment solution that allows you to make easy and secure purchases on all devices connected to the internet without entering payment card information each time.
The first time you shop on Koton.com with MasterPass, you need to authenticate yourself by using the one-time password sent to the registered mobile phone of the bank associated with one of the cards in your MasterPass account. After this verification, you can securely and easily complete your purchases with any card in your account for subsequent transactions. You can also visit the MasterPass Turkey website to add new cards, addresses and for more information.
It is valid at all our stores except for our franchise stores. You can view the valid stores by entering the city and district information when placing an order.
After using the 'Complete Order' button, you can select the "Pickup from Store" option. After entering the city and district information, the valid stores will be listed, and you can simply choose the store from which you want to pick up your order.
Your order will be shipped within 1-5 days after your purchase is completed. We will notify you via SMS and email when your order is dispatched. The delivery time of your order to our store after we hand it over to the courier is 1-4 business days. Please note that delivery times may be slightly longer in mobile areas. During official holidays and festive periods, since courier companies are not operational, your delivery will be made on the first business day. The delivery time for your order may vary during promotional periods. Thank you for your great interest in our products.
You will be notified via SMS or email when your order reaches the store.
The exchange process for orders picked up from the store can be done at all our stores. Refunds are processed at all our stores except for our franchise stores.
Payment is made during the online shopping process. Payment cannot be made at the store.
Your order will be prepared at our warehouse and then shipped to our store.
You can pick up your products from our store's cashier point with the invoice sent to your email.
It is not possible to change the store for pickup.
After your products are delivered to our store, you need to pick them up within 7 days. If you do not pick up your order within 7 days, a return process will be initiated.
Cancellation of products delivered to the store in your name is not possible. You can proceed with a return at the store.
In-store Pickup is 69.99TL.
You can contact our call center at 0850 208 71 71 for assistance.
You can pick up your products from our store's cashier point with the invoice sent to your email. Delivery can be completed with the invoice.
No changes can be made to the order once it is placed. You can cancel the order before it is shipped. If you wish to cancel any product/products in your order, you can do so by selecting the relevant order from the "My Orders" section, choosing the "Cancel/Return this product" tab under the product you wish to cancel, selecting the cancellation reason, and accepting the "Cancellation/Return Terms" at the bottom of the page. After selecting "Continue," you can proceed by creating the cancellation request. If you encounter any errors during the cancellation process or need assistance, you can call our Customer Contact Center at 0850 208 71 71.
You can make exchanges and returns within 30 days. Exchange transactions cannot be done through our online store.
The Cash on Delivery Service Fee is 69.99 TL, including VAT.
The cash on delivery option is available for orders over 500 TL and under 5.000 TL.
When you reach the payment page, simply select the Cash on Delivery option as your payment method.
For more information, you can review our pay on delivery page here.
You can only place cash on delivery orders for purchases made with a membership.
You can receive your products by making payment on delivery either in cash or with a credit card.
For your return process, within 30 days, you can send back the products and the shipping invoice to the return address via DHL (MNG) Cargo by filling out the return form on the shipping invoice. This service is free of charge. (Please note that refund transactions are not conducted in our stores.) If you have lost the shipping invoice, you can write your order number, name, surname, contact information, and the reason for return legibly on a piece of paper and send it .
The Cash on Delivery Service Fee is charged for the collection of the order amount by the shipping company. Since this service was provided during the delivery of the order, the service fee is not refunded in case of returning the products.
The refund process can only be done via transfer to a bank account registered under the name of the person who placed the order.
You can return the products you purchased from our online store within 30 days. To proceed with the return:
Fill out the return form on the shipping invoice that was sent to you along with your order.
Take the completed form along with the products to any DHL (MNG) Cargo branch, free of charge. Please mark the package as ''Koton Company Return''. You don't need to provide a separate return address.
If you've lost the shipping invoice, you can write down your order number, your name, surname, contact information, and the reason for return clearly on a piece of paper and send it.
In addition, exchanges of the products you purchase from our online store are made in all our stores in Turkey. Returns are made in all stores in Turkey except our franchise stores
For a return to be accepted, the products must be unused.
Due to our hygiene policy, returns are not accepted for underwear, earrings, and cosmetic products.
After your return shipment reaches our warehouse and the products are confirmed to be in complance with our return policy, the acceptance process will be completed. Your refund will be processed within a maximum of 7 business days and will be credited back to the card you used for payment. You will also receive an email notification. You can inquire about whether your return shipment has been received by us from the shipping company. The time it takes for the refund to reflect in your account may vary based on your bank. Please remember to check your account. For orders made with cash on delivery, the refund will be transferred to the bank account registered under the name of the person who placed the order via wire transfer/interbank transfer. Return processing times may vary during promotional periods.
Products that are not eligible for return are underwear, swimsuit bottoms, makeup items, earrings, jewelry, single-use products, products with a risk of quick deterioration, products with expired expiration dates, and perfumes, if their packaging is opened. Products falling under these categories cannot be returned if their packaging, tape, seal, or package, etc., has been opened or if there is a risk to their hygiene and health due to not being in their original condition. Therefore, products specifically prepared based on the buyer's requests or clearly personalized according to their personal needs, as per regulations, cannot be returned or exchanged. For other products you wish to return, the tags must not be removed. Unwashed/unworn and unused products purchased from Koton.com, with their intact internal/external tags, can be returned within 30 days.
Returns are accepted at all stores in Turkey except for our franchise stores.
The exchange and return period for unused products purchased is 30 days. Exchanges or returns can be made with the sales document or transaction information registered on the phone number.
It is mandatory to present a slip for the return of products purchased with credit/debit card. Credit card slips, bank statements, etc. can not be used in place of sales documents.
For the exchange of Multinet, Iwallet, Setcard and Metropol card sales, it is mandatory to present the sales document.
Returns and exchanges of the product(s) purchased with cash or credit/debit card can be made in all stores. If a return is requested on the same day of purchase, the return of the product purchased with credit/debit card can be made from the store where the product was purchased. Return transactions of the product purchased with credit/debit card from franchise stores can be realized from the purchased store.
The price of the purchased product is refunded by sticking to the payment method in the sales document or phone number record.
Products purchased with Multinet, Iwallet, Setcard and Metropol card cannot be refunded. If a refund is requested, a “Barcoded Refund Voucher” is given in the amount of the amount paid.
The barcoded return voucher is valid for 2 years and cannot be exchanged for cash. No action can be taken in case of loss or expiration of the barcoded return voucher.
There is no process of sending the product(s) for inspection. The product(s) are checked by the store team. If a manufacturing defect is detected as a result of the inspection, necessary actions are taken by the store team.
Click on the "My Cart" link in the upper right corner to go to your cart, then click the "Proceed to Checkout" button.
Alternatively, when you add items to your cart, you can also checkout by clicking the "Proceed to Checkout" button in the automatically opened window on the side of the page.
If you are a registered member, log in using your email address and password on the opened screen. If you have already logged in before this stage, you will be directed to the next step automatically.
If you are not a member of our website, click the "Sign Up" button and fill in the required information completely.
To continue without registering, enter your email address in the "Guest Login" section and proceed.
Enter your address and credit card/debit card information to complete your purchase.
If you have logged in for the first time with your registered email address and password, during the purchase process, you can define the address where you want your order to be delivered in the "New Address" section on the opened screen. Our website provides multiple address definition options.
If you have a previously defined address, during the purchase process, you can view, edit, add new addresses, and select from them on the opened screen.
If you are placing an order as a guest, you will be prompted to enter your address information on the screen during the purchase process.
Upon successful payment, you will receive a notification message indicating that your order has been successfully placed. Additionally, your order details will be sent to your registered email address and phone number.
There is no specific waiting time for items added to your cart. However, please note that we do not reserve items in your cart. The products might be purchased by another customer, and the stock availability can change accordingly.
When you have added the items you want to purchase to your cart and view your cart, you will find designated fields at the bottom for using your gift voucher. If you have a gift voucher, enter the provided code in the "Promo Code" field and click the "Apply" button. If you are a member and have discounts assigned to your account, you can apply these discounts by selecting them from the "My Coupons" section. You will be able to see the applied discount amount deducted from the total in your cart.
“Find My Size” is a sizing tool integrated into Koton.com, supported by the measurement information you provide and an algorithm to discover your ideal body size.
If you are unsure whether a product you like on Koton.com is suitable for your size, you can click on the “Find My Size” button next to the size options on the product page. In the window that opens, you need to answer additional questions about your height, weight, and age, as well as your body shape and how you want the clothes to fit. Once you fill in this information, the system will provide you with a personalized size recommendation that matches your preferences and body type.
You can become a member by clicking on the "My Account" button at the top of our website, and then filling out the registration form in the "Sign Up" section. You can complete your membership process by filling out the form completely. There is no fee required for membership on our website.
Koton.com members can enjoy many advantages. You can easily check information about the status of your orders, be first to learn about new features, opportunities, and promotions. You can benefit from discounts specifically created for you.
Yes, you can. Without becoming a member, you can still shop from our website as a guest. However, we recommend that you become a member to take advantage of the benefits we offer to our members and to be able to follow special opportunities tailored for you.
If you've forgotten your password, click on the "Forgot Password" link on the member login screen to create a new password. When you enter the email address you used to sign up on our website, a link to create your new password will be sent to you. Your new password should be between 6 to 8 characters in length and include both uppercase and lowercase letters.
To change your password, first log in to your account using your email address and current password. Then, go to the "My Account" section and click on the "Change Password" button. Enter your current password first, and then enter your new password twice to change it.
After logging in with your email address and password, you can update all your membership information by clicking on the "My Account" link and then selecting the "My Information" tab.
After logging in with your email address and password, you can view, edit, or add new addresses by clicking on the "My Account" link and then selecting the "My Addresses" tab.
Click on the "My Account" link and then select the "Notification Settings" tab. Simply uncheck the options in the Email, SMS, and Phone sections, and click the "Save Settings" button to unsubscribe.
To receive only newsletters and announcements via email, you can simply enter your email address in the "Sign up for the latest fashion news" section located at the bottom of our website and click the "Subscribe" button.
If you wish to subscribe to all newsletters, announcements, and SMS messages, you can select the relevant checkboxes in the membership form when signing up on our website. Newsletters and announcements will be sent to your registered email address, while SMS messages will be sent to the mobile phone number you provided in your profile.
You can cancel or restart your subscription at any time. If you later want to subscribe to newsletters, announcements, and SMS messages, click on the "My Account" link and select the "Notification Settings" tab. By selecting the options in the Email, SMS, and Phone sections, you can click the "Save Settings" button to confirm.
You can cancel your membership through the "Cancel Membership" section in the "My Account" area within the app.
You can cancel commercial message notifications by sending an SMS with the text KTNRET to 4607.
After your order has been placed, it is not possible to add any new products.
Unfortunately, different orders cannot be combined under one order.
If you placed an order after logging in as a member, click on the "My Account" link and then select the "My Orders" tab. On the page, you can see the status of all your past and current orders.
For more detailed information, you can click on the "Order Details" link next to the relevant order.
For non-member purchases, you can track your order by entering your order number and email address in the "Order Tracking" section. You can access the “Order Tracking” section from here.
Cancellation can be done before your order is shipped, and returns can be initiated after delivery.
If your order is in the "Preparing" status, to cancel any item(s), go to the "My Orders" section and select the relevant order. Click on the "Cancel/Return This Product" option under the item you wish to cancel. After selecting the items, choose a cancellation reason and accept the "Cancellation and Return Terms" at the bottom of the page before clicking the "Continue" button.
Complete the process by selecting "Create Cancellation Request." If you encounter any issues or need assistance during the cancellation process, you can call our Call Center at 0850 208 71 71.
For orders placed without a membership, you need to call our Customer Support Center at 0850 208 71 71 to request a cancellation before your order is handed over to the courier. To check the status of your order, you can access the “Order Tracking” section from here.
Cancellation is not possible if your order status is "Shipped." After your order has been delivered, you can return the product(s) free of charge through DHL (MNG) Kargo.
Once your cancellation request is approved, the refunded amount for the canceled product(s) will be processed within 7 business days and returned to the credit card/debit card you used for payment. If you made the payment with a credit card, your bank will reflect this refund information on your credit card statement based on their operating principles. For installment payments, some banks might refund in installments. If you used a debit card for payment, the refund amount will be transferred to the relevant account by your bank.
While shopping on our website, you can make payments using a credit card, debit card from affiliated banks, or through Cash on Delivery.
While shopping on our website, you can make payments using a credit card, debit card from affiliated banks, or through Cash on Delivery.
For your purchases on our website, you can use all domestic MasterCard, Visa, and Troy-enabled credit cards. American Express cards cannot be used on our website.
While shopping on our website, you can make installment payments using credit cards from Akbank, İş Bankası, Halkbank, Ziraat Bankası, and Garanti Bankası.
On the payment screen, you will be asked for your credit card information. After entering the information, these details will be securely transmitted to your bank for payment confirmation. Payments made with a credit card are confirmed instantly.
Installment options vary based on the banks. After entering your credit card information on the payment screen, installment alternatives offered by your bank will be listed. You can select the desired number of installments and proceed with the installment payment.
You can complete the payment process using debit cards from all banks. When making a purchase with a debit card, please ensure that your card is enabled for online use.
After entering your information and confirming it on the payment screen, your transaction made with a credit card or debit card might not be approved due to various reasons. In this case:
Check if your card is enabled for online purchases.
Verify if your card is currently in use.
Ensure that your card has sufficient limit.
Double-check that you've entered all the required card information accurately.
Confirm that the expiration date of your card is valid.
If you're using a virtual card, ensure that your limit is sufficient.
If none of the above situations apply, please seek assistance from your bank.
Akifast is a digital payment platform that allows you to make easy and secure payments. Akifast allows you to shop easily and securely with all devices connected to the internet without entering payment card information every time.
You can become a member of Akifast in two different ways:
· via Akifast.com
· During checkout at Koton.com
To register through Koton.com, you need to click on the "Quick Entry" button on the "Sign Up" page and enter the requested mobile phone number. Then you must fill in the name-surname and e-mail address information. After entering the one-time verification code sent to your mobile phone, you can complete your membership.
Secondly, you can also register to Akifast through the "Quick Entry" button on the product detail pages. By clicking the "Quick Pay" button on the product details of the item you like, you will be directed to the Akifast membership form. After completing the necessary information and checking the boxes, you can complete your membership by entering the verification code sent to your mobile phone.
Akifast requires you to accept the agreements before making a quick entry.
You can open the Akifast payment page by clicking the "Quick Pay" button on the product detail pages or by clicking the "Quick Login" button on the "Sign up" page. Then you can log in to the system by entering your mobile phone number.
After filling in the delivery address information on the payment page opened with the Akifast payment option, you can click the "Continue" button and select the delivery option. You can change your selection under the "Delivery Option" heading. Then your shopping process will be completed.
If you don't have a registered card with Akifast yet, you will need to add your credit card or bank card to the online payment platform. After entering the card information completely, you will be offered the option to save your card as it is the first time you are using it. Then, your purchase is completed.
After your order is created, you will be redirected back to Koton.com.
The information associated with Akifast is securely stored in the system after being verified with the mobile phone number registered with the bank and confirmed through SMS verification. You can delete and modify this information from your account page at any time.
For more detailed information, please visit the Akifast website from here.
You can delete your account and change your registered information or card details through the "My Account" page on the Akifast.com website. For more detailed information, please visit the Akifast website from here.
Is there a fee for using Akifast?
If the card you use on the Akifast platform is among the banks that Koton.com has an agreement with, you can use installments when making a paymen
Hopi is a new payment method that offers a personalized shopping experience and can be used for all online purchases. You can use Hopi advantages for your purchases on Koton.com. For more detailed information, please visit the Hopi website from here.
MasterPass is MasterCard's online payment solution that allows you to make easy and secure purchases on all devices connected to the internet without entering payment card information each time.
The first time you shop on Koton.com with MasterPass, you need to authenticate yourself by using the one-time password sent to the registered mobile phone of the bank associated with one of the cards in your MasterPass account. After this verification, you can securely and easily complete your purchases with any card in your account for subsequent transactions. You can also visit the MasterPass Turkey website to add new cards, addresses and for more information.
The shipping fee for all purchases on our website is only 69.99 TL. Delivery fee is free for orders over 3.000 TL. The delivery fee for products ordered with the fast delivery option is 149.99TL.
Your orders placed on our website will be delivered to you based on your location through DHL (MNG) Kargo, HepsiJET, Sendeo, Kolay Gelsin, BirGündeKargo, Sürat Kargo or Kargoist, ensuring a reliable delivery service.
Your order will be dispatched within 1-5 days after your purchase is completed. If there are products available in our store inventory in your cart, the delivery time is 3-5 days. (If there are store inventory products in your cart, this information will be displayed to you during the cart stage.)
Once we've handed over your order to the shipping company, we will notify you via SMS or email.
After your order has been shipped, the delivery time for the shipment is 1-4 business days. Please note that delivery times might be slightly longer in remote areas.
During official holidays and festive periods, delivery will be scheduled for the first business day as shipping companies are not open. Please be aware that delivery times may vary during promotional periods.
Force majeure events, extraordinary circumstances, natural disasters, and adverse weather and transportation conditions may lead to changes in delivery dates.
We appreciate your keen interest in our products.
We have a gift wrapping option available for orders placed on our online store. To send an order as a gift, select the "Add to Cart" option on the product details page. When you reach the Cart screen, check the box that says "I Want a Gift Wrap". By checking the "I Want a Gift Wrap" box, you can send the items with a gift wrapping. The gift wrapping will be sent along with the order, your items won't be wrapped. Each ordered item comes with a gift wrapping option. Gift packages are added separately so that you can effortlessly have the products wrapped. The option for a gift note is not available.
It is possible to change the delivery address after your order has been shipped. We kindly request you to seek assistance from the customer service of the relevant shipping company. Alternatively, you can contact our Call Center at 0850 208 71 71 to get further assistance.
After your order has been shipped, we kindly request you seek assistance from the customer service of the relevant shipping company for changing the recipient. Alternatively, you can contact our Call Center at 0850 208 71 71 for further assistance.
During delivery, please ensure to inspect the products in the package together with the courier. If your order is missing items or has defective products, or if the package appears damaged, sealed with a different tape, or has an appearance different from its original state, do not forget to fill out a 'Damage Assessment Report' with the courier. Along with this report, return the products without accepting the delivery. Without performing these procedures, any responsibility for packages received without inspection will not be attributed to koton.com.
After your order is handed over to the shipping company, you can track the status of your shipment. In the "My Account" menu, under the "My Orders" tab, you can learn your order status by clicking on the "Shipment Tracking" section within the relevant order.
For orders placed without a membership, you can track your order by entering your order number and email address in the “Order Tracking” section. You can access the “Order Tracking” section from here.
After your return shipment reaches our warehouse and the products are confirmed to be in complance with our return policy, the acceptance process will be completed. Your refund will be processed within a maximum of 7 business days and will be credited back to the card you used for payment. You will also receive an email notification. You can inquire about whether your return shipment has been received by us from the shipping company. The time it takes for the refund to reflect in your account may vary based on your bank. Please remember to check your account. For orders made with cash on delivery, the refund will be transferred to the bank account registered under the name of the person who placed the order via wire transfer/interbank transfer. Return processing times may vary during promotional periods.
Products that are not eligible for return are underwear, swimsuit bottoms, makeup items, earrings, jewelry, single-use products, products with a risk of quick deterioration, products with expired expiration dates, and perfumes, if their packaging is opened. Products falling under these categories cannot be returned if their packaging, tape, seal, or package, etc., has been opened or if there is a risk to their hygiene and health due to not being in their original condition. Therefore, products specifically prepared based on the buyer's requests or clearly personalized according to their personal needs, as per regulations, cannot be returned or exchanged. For other products you wish to return, the tags must not be removed. Unwashed/unworn and unused products purchased from Koton.com, with their intact internal/external tags, can be returned within 30 days.
Returns are accepted at all stores in Turkey except for our franchise stores.
Returns and exchanges of the product(s) purchased with cash or credit/debit card can be made in all stores. If a return is requested on the same day of purchase, the return of the product purchased with credit/debit card can be made from the store where the product was purchased. Return transactions of the product purchased with credit/debit card from franchise stores can be realized from the purchased store.
The price of the purchased product is refunded by sticking to the payment method in the sales document or phone number record.
Products purchased with Multinet, Iwallet, Setcard and Metropol card cannot be refunded. If a refund is requested, a “Barcoded Refund Voucher” is given in the amount of the amount paid.
There is no process of sending the product(s) for inspection. The product(s) are checked by the store team. If a manufacturing defect is detected as a result of the inspection, necessary actions are taken by the store team.
Click on the "My Cart" link in the upper right corner to go to your cart, then click the "Proceed to Checkout" button.
Alternatively, when you add items to your cart, you can also checkout by clicking the "Proceed to Checkout" button in the automatically opened window on the side of the page.
If you are a registered member, log in using your email address and password on the opened screen. If you have already logged in before this stage, you will be directed to the next step automatically.
If you are not a member of our website, click the "Sign Up" button and fill in the required information completely.
To continue without registering, enter your email address in the "Guest Login" section and proceed.
Enter your address and credit card/debit card information to complete your purchase.
If you have logged in for the first time with your registered email address and password, during the purchase process, you can define the address where you want your order to be delivered in the "New Address" section on the opened screen. Our website provides multiple address definition options.
If you have a previously defined address, during the purchase process, you can view, edit, add new addresses, and select from them on the opened screen.
If you are placing an order as a guest, you will be prompted to enter your address information on the screen during the purchase process.
Upon successful payment, you will receive a notification message indicating that your order has been successfully placed. Additionally, your order details will be sent to your registered email address and phone number.
There is no specific waiting time for items added to your cart. However, please note that we do not reserve items in your cart. The products might be purchased by another customer, and the stock availability can change accordingly.
When you have added the items you want to purchase to your cart and view your cart, you will find designated fields at the bottom for using your gift voucher. If you have a gift voucher, enter the provided code in the "Promo Code" field and click the "Apply" button. If you are a member and have discounts assigned to your account, you can apply these discounts by selecting them from the "My Coupons" section. You will be able to see the applied discount amount deducted from the total in your cart.
“Find My Size” is a sizing tool integrated into Koton.com, supported by the measurement information you provide and an algorithm to discover your ideal body size.
If you are unsure whether a product you like on Koton.com is suitable for your size, you can click on the “Find My Size” button next to the size options on the product page. In the window that opens, you need to answer additional questions about your height, weight, and age, as well as your body shape and how you want the clothes to fit. Once you fill in this information, the system will provide you with a personalized size recommendation that matches your preferences and body type.
The Cash on Delivery Service Fee is 69.99 TL, including VAT.
The cash on delivery option is available for orders over 500 TL and under 5.000 TL.
When you reach the payment page, simply select the Cash on Delivery option as your payment method.
For more information, you can review our pay on delivery page here.
You can only place cash on delivery orders for purchases made with a membership.
You can receive your products by making payment on delivery either in cash or with a credit card.
For your return process, within 30 days, you can send back the products and the shipping invoice to the return address via DHL (MNG) Cargo by filling out the return form on the shipping invoice. This service is free of charge. (Please note that refund transactions are not conducted in our stores.) If you have lost the shipping invoice, you can write your order number, name, surname, contact information, and the reason for return legibly on a piece of paper and send it .
The Cash on Delivery Service Fee is charged for the collection of the order amount by the shipping company. Since this service was provided during the delivery of the order, the service fee is not refunded in case of returning the products.
The refund process can only be done via transfer to a bank account registered under the name of the person who placed the order.
Orders placed within Istanbul are eligible for fast delivery service. Express delivery is not available for the Adalar, Şile, Silivri, Çatalca, and Arnavutköy districts. If the address you prefer for the order is not within the areas covered by the fast delivery service, this information will not appear on the payment screen.
During peak campaign periods, same-day and next-day delivery services may not be available. Force majeure events, extraordinary circumstances, natural disasters, and adverse weather and transportation conditions may lead to changes in delivery dates.
For more information, you can review our pay on delivery page here.
Orders are delivered by the same day until 11:00 PM.
During peak campaign periods, same-day and next-day delivery services may not be available. Force majeure events, extraordinary circumstances, natural disasters, and adverse weather and transportation conditions may lead to changes in delivery dates.
Orders placed on weekdays until 01:00 PM will be delivered the same day; orders placed after 01:00 PM will be delivered the next day. Orders placed on Saturdays until 01:00 PM will be delivered the same day; orders placed after 01:00 PM or on Sundays will be delivered on Monday. Deliveries for orders will take place until 11:00 PM on the specified days.
During peak campaign periods, same-day and next-day delivery services may not be available. Force majeure events, extraordinary circumstances, natural disasters, and adverse weather and transportation conditions may lead to changes in delivery dates.
Deliveries are made on Saturdays.
During peak campaign periods, same-day and next-day delivery services may not be available. Force majeure events, extraordinary circumstances, natural disasters, and adverse weather and transportation conditions may lead to changes in delivery dates.
The shipping fee for fast delivery is 149.99 TL.
If your order cannot be delivered on the same day due to possible congestion, the shipping fee you have paid will be refunded.
Deliveries are made through Hepsijet courier.
Address changes are not allowed.
You can track your order by clicking on the link provided in the SMS sent when your order is dispatched.
The shipping fee, including, will be refunded if all the products are returned.
During delivery, please be sure to check the products in the package with the courier present. If there are any missing or defective items in your order, or if the package is damaged, taped with a different tape, or appears different from its original state, do not forget to create a 'Damage Detection Report' with the courier. Return the products with this report without accepting the delivery. Without these procedures, koton.com will not be held responsible for packages accepted without them.
Cash on delivery is not available for fast delivery.
It is not possible to add products after the order is placed.
It is valid at all our stores except for our franchise stores. You can view the valid stores by entering the city and district information when placing an order.
After using the 'Complete Order' button, you can select the "Pickup from Store" option. After entering the city and district information, the valid stores will be listed, and you can simply choose the store from which you want to pick up your order.
Your order will be shipped within 1-5 days after your purchase is completed. We will notify you via SMS and email when your order is dispatched. The delivery time of your order to our store after we hand it over to the courier is 1-4 business days. Please note that delivery times may be slightly longer in mobile areas. During official holidays and festive periods, since courier companies are not operational, your delivery will be made on the first business day. The delivery time for your order may vary during promotional periods. Thank you for your great interest in our products.
You will be notified via SMS or email when your order reaches the store.
The exchange process for orders picked up from the store can be done at all our stores. Refunds are processed at all our stores except for our franchise stores.
Payment is made during the online shopping process. Payment cannot be made at the store.
Your order will be prepared at our warehouse and then shipped to our store.
You can pick up your products from our store's cashier point with the invoice sent to your email.
It is not possible to change the store for pickup.
After your products are delivered to our store, you need to pick them up within 7 days. If you do not pick up your order within 7 days, a return process will be initiated.
Cancellation of products delivered to the store in your name is not possible. You can proceed with a return at the store.
In-store Pickup is 69.99TL.
You can contact our call center at 0850 208 71 71 for assistance.
You can pick up your products from our store's cashier point with the invoice sent to your email. Delivery can be completed with the invoice.
No changes can be made to the order once it is placed. You can cancel the order before it is shipped. If you wish to cancel any product/products in your order, you can do so by selecting the relevant order from the "My Orders" section, choosing the "Cancel/Return this product" tab under the product you wish to cancel, selecting the cancellation reason, and accepting the "Cancellation/Return Terms" at the bottom of the page. After selecting "Continue," you can proceed by creating the cancellation request. If you encounter any errors during the cancellation process or need assistance, you can call our Customer Contact Center at 0850 208 71 71.
You can make exchanges and returns within 30 days. Exchange transactions cannot be done through our online store.
When this product is in stock, we will send a notification to your mail address.