You can pay with Tabby, Tamara and many similar alternative payment methods.
When this product is in stock, we will send a notification to your mail address.
The stock status information of our stores is for giving an idea, it may differ according to the query interval.
At Koton UAE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible items within 15 days from the date of delivery.
To be eligible for a return, items must be:
Returns that do not meet the above conditions may not be accepted and may be returned to the customer.
For hygiene and safety reasons, the following items cannot be returned or exchanged:
You can initiate a return request through your Koton UAE online account or by contacting our Customer Care team. Once your return request is approved, you will receive instructions on how to return your item.
After the returned item is received and inspected by our team, your refund will be processed to the original payment method used for the purchase. Please allow up to 7–14 business days for the refund to be reflected in your account, depending on your payment provider and banking institution. Shipping fees paid at the time of purchase are non-refundable unless the return is due to a damaged, defective, or incorrectly supplied item.
Items purchased online may also be returned at participating Koton stores within the UAE, subject to the applicable return conditions and store return policy.
For any questions regarding returns, refunds, or exchanges, please contact us:
Customer Care: +971 4 814 3040
Email: care@koton.ae
For additional information, please visit our Frequently Asked Questions (FAQ) section.
Once your order has been successfully placed, it will be processed and dispatched within 1–2 business days. Delivery across the United Arab Emirates is typically completed within 2–5 business days from the date of dispatch. Once your order is shipped, you will receive a confirmation email with tracking details.
Please note that delivery timelines may vary during promotional campaigns, public holidays, festive seasons, or due to unforeseen circumstances such as adverse weather conditions, transportation disruptions, or other force majeure events. Koton UAE is committed to delivering your order as quickly and efficiently as possible.
Shipping charges, if applicable, will be displayed at checkout before payment is completed.
Our Click & Collect service allows you to place your order online and collect it from your selected Koton store. Once your order is ready for collection, you will receive a notification via email.
To collect your order, please present:
Orders must be collected within 7 days from the date of notification. Orders not collected within this period may be cancelled and refunded in accordance with our Return & Refund Policy.
You can track the status of your order using the tracking information provided in your shipping confirmation email. For any delivery-related queries, please contact our Customer Care team:
Customer Care: +971 4 814 3040
Email: care@koton.ae
General Care Instructions: Proper Maintenance of Products
In order to protect the environment and natural resources, you should correctly follow the recommended product and garment care instructions. This way, you can also extend the lifespan of the garments and maintain products’ vibrant appearance after each wash;
1. Pay Attention to Product Labels: The first step is to carefully examine the products’ labels. These labels contain care and washing instructions suitable for the products. You can see the processes you can apply, the washing and care recommendations, as well as the fabric content on the labels.
2. Follow the Recommended Care Instructions: You need to create a different care method for each item of clothing, shoes and accessories in your wardrobe. These methods may vary according to the fabric content, design and structure of the product. Following the instructions will maintain your product’s color and texture.
3. Avoid High-Temperature Washing Processes: Avoid washing with high-temperatures to maintain the product’s quality for a long time. Particularly, high-temperature washing often chosen for underwear and white-colored items can damage products. Also, it can harm their design details and patterns.
4. Avoid Excessive Use of Detergent: Keeping minimum detergent usage is crucial for both environmental and individual health. Using too much detergent does not make your products more hygienic; rather, it may cause them to wither or wear out. Therefore, you should measure the right amount with a cup. Another effective step will be reducing the use of chemicals such as softeners and stain removers, as well as detergent types.
5. Consider Color Separation in Washing Processes: Products exposed to high temperatures and high preassure water can sometimes transfer color. Particularly, some fabrics containing indigo dye can leave a high amount of color during washing. For this reason, you should separate the products according to color tones such as whites, dark colors and light colors.
6. Do Not Use Bleach in Washing Processes: Keep a minimum level of chemical use during the product maintenance. You should avoid using bleaching agents both before and during washing. Because of their irritating effect on the skin as well as environmental damage, you can choose stain remover and natural products as an alternative.
7. Turn Printed/Embroidered Items Inside Out Before Ironing and Washing: You should turn products with printed, sequined, or embroidered designs inside out before each treatment. Especially embroidered and embellished designs require extra sensitivity as they are often handcrafted. With the inversion method, your products will remain same as the first day.
3 MAIN PROCESS IN PRODUCT CARE
1. Washing Process: Correctly following the washing instructions on the labels of the products is important. You should wash your clothes and products only when necessary. Excessive care, ironing and washing processes are very likely to damage the texture and pattern of your products in the long run. You can choose the suitable washing process for your product by examining details such as temperature, washing method, and program on the label.
Take a look at the most preferred washing methods,
2. Drying Process: Pay attention to the recommended instructions. These instructions are prepared according to the fabric and design models of products. You can found them on labels and the information areas. In addition to avoiding direct sunlight, you should dry your clothes without contacting radiators and heaters. You can hang the products with delicate fabric structure at room temperature.
3. Ironing Process: You should use the temperature specified in the care instructions. It is best to iron the products by turning them inside out and while they are slightly damp. Pay attention to the zippers on the products. Avoid high-temperature programs to take a protective measure against possible damage to the structure of the product.
Dry Cleaning Process: Dry cleaning is one of the care methods for products that are not suitable for machine or handwashing. It is used for products with a delicate fabric structure or handcrafted designs such as evening dresses, suits and outerwear items. The dry cleaning process symbol can be seen in the care instructions section of the product labels.